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Amazing Hong Kong Macau

Macau 1N, Hong Kong 4N
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At a Glance

Macau City Tour, Victoria Peak, Sky 100, Peak Tram, Disneyland, Ocean Park
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Important Notes

  • While going from Hong Kong to Macau or vice versa, only 20 KG of luggage (1 piece under 60cm x 20cm x 35cm) per person is allowed free in the Ferry as hand-carry luggage. Any luggage exceeding the hand-carry limitation needs to be checked-in and charges for the same has to be paid directly at the ferry counter.
  • Private Transfers doesn't imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 30 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
  • Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location of the hotel on the route and picking up of other guests.
  • Maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after waiting for 5 minutes and it will be considered a No Show.
  • For all travel on or after 23 Jan 2016, pre-arrival registration (PAR) online is mandatory for passengers traveling to Hong Kong.
  • Standard check-in time in Hong Kong is 2 pm and some hotel also have check-in time of 3 pm. Early Check-in is subject to availability of rooms and is not guaranteed.
  • Hong Kong hotels may ask for security deposit or credit card guarantee at time of check-in (which is refundable) to cover any additional expenses you may incur during your stay.
  • Room Sizes in Hong Kong Hotels are small (around 240 sq ft). In case you need spacious rooms, you should upgrade your hotel.
  • All sightseeing tour pickup time starts at 9:30 am in the morning and we ensure you reach the destination (Disneyland or Ocean Park) by 11:00 am.
  • All tours and transfers are on SIC (Seat in Coach basis). Tours may include multiple pickup points (4-5 hotels) for other passengers.
  • Disneyland and Ocean Park are crowded on weekends (Sat, Sun) and there may be long queues for rides.
  • Ocean park has free Wifi. If you download the Ocean Park app, then it will allow you to reserve 3 attractions time to avoid long queues at the time of visit.
  • Disneyland Hong Kong mobile app, allows you to see attraction wait times at a glance and make better use of time in planning your visit.
  • There are no guides provided during sightseeing tours. You will be only dropped and picked up and you will need to explore attractions on your own.
  • Hong Kong Night Tour (covers max 1 hour at Victoria peak including Madame Tussauds) followed by ride by Star Ferry and then dinner at Indian restaurant (if opted with dinner)
  • For any change in pickup timing of private tours/transfers, request has to be made at least 24 hours in advance in the Telegram app. Any request for last minute changes would not be considered.
  • At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
  • Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
  • The cost and ticket issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote. If the service provider decide to charge extra cost based on the height of the children or wrong information as per Passport, then the cost has to be borne by the customer on site.
  • Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
  • We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply.

Terms and Conditions

  • Airline seats and hotel rooms are subject to availability at the time of confirmation.

Our Scope of Services

  • We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  • You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
  • If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
  • We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

Hotel Cancellation Policy

  • Hotel cancellation will be as per the hotel cancellation policy. If the hotels are non-refundable, you will not get any refund for hotels in the event of cancellation.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified during the quotation stage in the "Points to Note" section. Some services handle different cancellation policies and they must be respected accordingly.
  • Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise
  • There will be also a service charge of 5% on total value in case of cancellation of Land and 5% on total value for any amendments.
  • Hotel room allocation will be subject to availability and will be on a first come first serve basis.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.

Payment Policies

  • You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS or SWIFT.
  • We charge non-refundable financing fees for overdue amounts: 1. Financing charges: 1% per day of pending amount, compounding per day 2. Processing charges for financing: 5% per week of pending amount or INR 10,000 per week, whichever is lower; from 2nd week.
  • We reserve the right to cancel your trip without notice after due date. Any cancellation costs will be borne by you.
  • If the above-mentioned payment terms are not followed, we will not be held responsible for any change made in the package itinerary due to non-availability of flights, Hotels, Ferry etc.
  • There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
  • We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.

Amendment of Booking by Guest

  • If you wish to amend or change your booking, you have to communicate your request to us in writing to cloud9trip@gmail.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies.
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